Dispatch software
For NEMT companies, ADC Transportation, and Meal Delivery.
Dispatch App is the routing desk for care trips. Schedule the vans, absorb the midday change, and close the paperwork — a dialysis chair, a day-program bell, or a hot meal at the door.
Sample Thursday. The desk is quiet. The morning runs are already out.
08:10
Three programs. Not a generic fleet tool with a medical sticker.
NEMT companies
Non-emergency medical transportation, without the 4 a.m. spreadsheet.
Dialysis, therapy, discharges, and standing orders. Dispatch App builds the shared rides your chairs actually allow, then keeps the desk standing when a will-call, a no-show, or a broker add-on lands at 10:40.
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What the morning actually feels like
Appointment windows are the product
A dialysis chair does not slide. The planner picks up inside the window, not “sometime before lunch.”
The return is a will-call
The morning loop is half the day. Returns stay on the same run until the clinic releases the rider.
Trips arrive from everywhere
Broker files, facility standing orders, and private-pay calls land in one intake — before the yard opens.
Capacity is not a headcount
Two wheelchairs and four ambulatory riders is a different van than a stretcher. The desk knows which.
What Dispatch App holds for this desk
- Multi-load only when the mobility type and the window both fit
- Will-call returns held on the run, not lost in a text thread
- No-shows, call-offs, breakdowns, and same-day discharges
- Trip tickets your biller can turn into a professional claim
- Driver handset with the leg they’re actually driving
“We stopped building dialysis loops in a spreadsheet before dawn. The will-calls still hurt. They just don’t take the whole desk down with them.”
ADC Transportation
Adult day care transportation that makes the bell.
The same homes, five mornings a week. Dispatch App runs standing orders against the program bell, pulls a no-ride off the bus before it leaves the yard, and brings participants back from midday medical trips before dismissal.
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What the morning actually feels like
The center has a bell, not a window
Arrival is on time only if people are in the room when the day starts. The route is built backward from that minute.
Standing orders, not a fresh puzzle
Monday through Friday is the same street list until someone moves, is hospitalized, or calls off.
A 7:10 no-ride should shrink the route
If the call waits for the driver to discover an empty porch, every later home slips past the bell.
Midday medical trips leave the program
Some participants have a doctor in the middle of the day and still need to be back before dismissal.
What Dispatch App holds for this desk
- Home-to-center standing orders with door or curb service marked on the stop
- No-ride calls that rebuild the bus before rollout
- Attendance the center can check against who actually boarded
- Midday medical pulls that return before dismissal
- One fleet file when the same company also runs NEMT
“Bell is 8:50. If Bus 2 is late, the morning starts without half the room. We see the late home before the driver leaves the yard.”
Meal Delivery
Kitchen-to-door routes that respect a hot window.
Hot lunch, frozen packs, medically tailored meals. Dispatch App sequences the wave so the last porch is still inside the window, and a not-home stop doesn’t stall the rest of the route on a call to the office.
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What the morning actually feels like
Seat count is the wrong constraint
A meal route is density and temperature, not wheelchairs. Twenty-four porches in ninety minutes is the job.
Not-home is a normal exception
Leave-at-door, try-again, or bring-back has to be written on the stop. The next porch should not wait on the office.
The kitchen waves the food
Wave two cannot sit while wave one is still being handwritten. Departure time is part of the route.
Volunteers and employees share a sheet
Paid drivers and Thursday volunteers need the same stops, the same rules, and a photo when the meal is left.
What Dispatch App holds for this desk
- Hot, frozen, and tailored meals kept as separate waves
- Stop rules: hand-to-client, leave-at-door, or return to kitchen
- Not-home logged on the porch, route continues
- Roster reconciliation against who was actually served
- The same handset your NEMT and ADC drivers already carry
“Hot lunch has a wall at 12:30. The route either respects it or the meal doesn’t. We can see the wall while we’re still in the kitchen.”
One Thursday, three programs.
The same yard can run a medical loop, a day center, and a kitchen wave. The night paperwork should not be one blob.
See the platform04:30All three
Intake locks
Broker file, day-center roster, and kitchen count sit on the same desk.
05:10NEMT
Shared rides commit
Wheelchair capacity and appointment windows decide who actually rides together.
05:40NEMT
First porch
Van 14 is at Lark Street. The dialysis window is already on the stop.
07:10ADC
No-ride call
A home comes off Bus 5 before the driver finds an empty porch.
08:50ADC
Program bell
North and south centers take attendance from who boarded, not who was scheduled.
10:40Meals
Hot wave leaves
Route K-4 departs with the 12:25 wall visible on the last stop.
11:05NEMT
Discharge add-on
A stretcher hits the desk. The closest legal van is offered, not whoever answers the radio.
15:30All three
Closeout
Tickets, attendance, and meal exceptions leave with the people who bill or report them.
Platform
Six pieces of the desk. Built for NEMT companies, ADC Transportation, and Meal Delivery.
Generic routing software counts stops. Care routes have chairs, bells, and temperatures. Dispatch App keeps those constraints on the run, then lets the night paperwork leave in the shape each program already uses.
01
Lane planner
Morning routes from standing orders, broker files, center rosters, and kitchen manifests. A seat is shared only when the mobility type, the bell, or the hot window actually allows it.
02
Live desk
No-shows, will-calls, no-rides, not-home stops, driver call-offs, breakdowns, and add-on discharges. The board moves. Nobody reprints the day.
03
Intake
Broker spreadsheets, facility standing orders, adult day rosters, and meal counts land in one place before the first van rolls.
04
Driver handset
The run they are actually on. A lift checklist for NEMT and ADC. A leave-at-door note and photo for meals. The phone they already carry.
05
Closeout
Trip tickets for the NEMT biller, attendance for the day center, exceptions for the kitchen. Three shapes of proof, one evening.
06
Fleet file
Inspections, insurance, licenses, and lift certifications. A vehicle that isn’t legal does not get a run — whether the load is a wheelchair, a day-program roster, or a hot carrier.
NEMT closeout
Completed legs, mobility, no-shows, and will-call times — ready for the professional claim your biller already files. Dispatch App does not replace the clearinghouse.
ADC closeout
Who boarded, who called off, and who left midday for a medical trip. The center gets attendance, not a passenger app rating.
Meal closeout
Served, left at the door, or back in the carrier. The kitchen reconciles the roster against the wave that actually left.
Questions the desk actually gets
Is this only for medical trips?
No. Dispatch App is for NEMT companies, ADC Transportation, and Meal Delivery. A lot of fleets already do more than one. The software should not pretend they don’t.
Can one company run two of these on the same vans?
Yes. A morning dialysis loop, a day-program bell, and a lunch wave can share a yard. Drivers, credentials, and vehicles stay in one fleet file. The paperwork at night still comes out in the shape each program needs.
Do you replace our billing clearinghouse?
No. NEMT companies leave with clean trip tickets for the professional claim your biller already files. Day centers get attendance. Kitchens get a served-versus-roster list. Dispatch App is the desk, not the bank.
What do drivers use?
A handset view on the phones they already have. The current leg, the mobility or meal note, and a way to mark no-show, no-ride, or not-home without calling the office first.
How do we see it on our own work?
Book a thirty-minute desk review. Bring a redacted manifest — NEMT, ADC, or meals. We run one messy midday change on it. Not a slide tour.
Book a demo
Thirty minutes on your manifest.
For NEMT companies, ADC Transportation, and Meal Delivery. Bring a redacted sheet. We run one change that usually wrecks the afternoon — a will-call, a no-ride before the bell, or a not-home porch.
- Which program the yard actually runs, including two at once.
- How a same-day change should hit the driver, not a group text.
- What closeout has to look like for the biller, the center, or the kitchen.